DUC NGUYEN VAN (MATA)

Senior Consultant | Solution AI Engineer | DevOps Specialist

PROFESSIONAL SUMMARY

Senior Full Stack Engineer & AI Engineer with 9+ years of experience building production software across monolithic and microservices architectures. Strong background in backend, frontend, cloud infrastructure, DevOps, and AI-powered applications.

Experienced in working directly with international clients and distributed teams across the United States, Singapore, China, Australia, Japan, and Thailand.

Skilled in designing scalable systems, leading technical delivery, mentoring engineers, planning work, estimating effort, and solving complex production problems.

Strong DevOps mindset with hands-on experience in CI/CD, cloud infrastructure, monitoring, incident response, automation, and performance optimization.

Experienced in integrating Generative AI into real business workflows, including AI agents, RAG systems, LLM-based applications, workflow automation, knowledge retrieval, and secure AI application design.

Passionate about using automation to improve software delivery, security, code review, monitoring, notifications, and operational efficiency.

CORE COMPETENCIES

AI & Generative AI

OpenAI API, OpenAI Realtime API, Prompt Engineering, AI Agents, RAG, Advanced RAG Techniques, Embeddings, Vector Search, Fine-tuning, LLM Workflow Automation, AI-powered SDLC Automation, AI Code Review Automation, Contextual AI Assistants, Voice AI, STT/TTS, TogetherAI, FastAI

AI Domains

EdTech, Banking, Microbiome, Hiring, Q&A Systems, Enterprise Knowledge Management, Company Knowledge Retrieval, NL-to-SQL, AI Security, Workflow Automation

Frontend

React, Vue, Angular, Next.js, Vite, TypeScript, JavaScript, Responsive Design

Backend

Node.js, Python, Go, C#, Java, Bash Scripting, Express.js, FastAPI, Flask, .NET Core, Django, Jinja2, SQLAlchemy

Databases & Storage

PostgreSQL, SQL Server, MongoDB, DynamoDB, AWS RDS, Vector Databases, Prisma, Mongoose, Sequelize

Cloud & DevOps

AWS, Azure, Google Cloud, Vercel, Docker, Kubernetes, Terraform, CloudFormation, Ansible, GitHub Actions, Buildkite, CI/CD, Serverless Architecture, ETL Pipelines

Observability & Monitoring

Prometheus, Grafana, AWS CloudWatch Logs, AWS Alarms, Azure Application Insights, Sumo Logic, Log Centralization, System Health Dashboards, Incident Monitoring, Splunk

Microservices & Distributed Systems

Microservices Architecture, REST APIs, gRPC, AWS SQS, Kafka, RabbitMQ, Event-driven Architecture, Real-time Processing, Distributed Workflows, Cross-service Optimization

Automation & Operations

Security Patch Automation, Vulnerability Remediation, Cost Optimization, Performance Optimization, Auto-scaling, Production Incident Support, Automated Reporting, Workflow Notifications

Business Integrations

Payment Integration, QR Payment Integration (Banking), Real-time Comment Processing, Customer Support Automation, Construction/Project-Management AI Readiness

PROFESSIONAL EXPERIENCE

Senior Consultant - Infrastructure & AI Engineer

Thoughtworks

Dec 2022 – Present

Working on MYOB's online invoice payment platform supporting production payment workflows in a microservices environment. Collaborated with distributed teams across Australia, China, and Singapore.

Key Achievements:

  • Successfully executed a real-time 4TB database migration with zero downtime
  • Identified infrastructure and application-level cost-saving opportunities, contributing to approximately $250,000 annual savings
  • Built system health dashboards and early incident warning mechanisms using CloudWatch, Sumo Logic, Prometheus, and Grafana
  • Optimized cron jobs and backend workflows, improving performance by up to 10x and reducing operational cost
  • Built automation tools to improve software delivery and detect vulnerabilities, reducing issues from 2 millions to zero
  • Applied LLM, RAG, and AI workflow automation to improve project knowledge retrieval and SDLC productivity

Technical Stack:

Microservices, Node.js, React.js, Python, Go, AWS, Kubernetes, Event-driven Architecture, gRPC, REST APIs, Buildkite, Trivy, TruffleHog, Splunk, Prometheus, Grafana

Senior Software Engineer

Upmesh

Aug 2021 – Dec 2022

Engineered a real-time "add-to-cart" system that intelligently processes user comments across multiple social media platforms (Facebook Live, TikTok, Instagram). Collaborated with teams across Thailand, China, and Singapore.

Key Achievements:

  • Designed system to capture live comments, identify user intent using pattern recognition, and automatically create/update shopping carts in real-time
  • Successfully handled massive volumes of live-stream interactions with seamless API integration
  • Integrated Thailand SCB bank QR code payment system for merchants

Technical Stack:

.NET, React.js, Node.js, Python FastAPI, Go, AWS, Kubernetes, Redis, Distributed Locks, Buildkite, Microservices Architecture

Senior Software Engineer

Altsource Software

Aug 2020 – Mar 2021

Built a Slack-integrated platform for schedule creation and management with smart recommendations. Worked closely with US teams to define requirements and ensure delivery excellence.

Responsibilities:

  • Led sprint planning, reviews, and retrospectives with focus on technical excellence
  • Established CI/CD pipelines with Azure DevOps and Azure Functions
  • Implemented Redis caching and Hangfire for distributed job processing

Technical Stack:

Node.js, React.js, .NET, Azure Services, Azure SQL, Hangfire, Redis, Azure Application Insights, REST APIs

Senior Software Engineer

Orient Software

Aug 2019 – July 2020

Contributed to The Big One Learning System, a comprehensive edtech platform. Worked on microservices architecture with emphasis on DDD patterns and code reusability.

Responsibilities:

  • Implemented features following Domain Driven Design patterns
  • Enhanced SQL query performance across microservices
  • Contributed to Architecture Review Board (ARB) decisions

Technical Stack:

Node.js, React.js, RabbitMQ, Docker, Kubernetes, gRPC, REST APIs, AWS, CI/CD with GoCD, SSO Authentication

Developer & Team Lead

TPS Software Corporation

Sep 2016 – Mar 2019

Led development team on co-working space platform (GorillaSpace) with full-stack responsibilities. Collaborated with Singapore teams to clarify requirements and deliver quality solutions.

Responsibilities:

  • Managed team of three developers on company's flagship project
  • Wrote and reviewed code, established testing environments, and deployed to cloud
  • Facilitated sprint planning, reviews, and retrospectives

Technical Stack:

Node.js, React.js, Microservices, RabbitMQ, Docker, AWS, Jenkins CI/CD, SQL Server, GraphQL, REST APIs, Google Maps API, Geolocation

AI PROJECTS & HIGHLIGHTS

Real-Time AI Learning Assistant for Kids (EdTech)

Built an AI learning companion where kids can talk, ask questions, and explore topics naturally through voice and text. Supports STT/TTS and maintains context throughout conversations.

Technologies: OpenAI, Streaming APIs, STT/TTS, Voice AI

Impact: More interactive learning, encourages curiosity and self-learning, accessible anytime

AI Realtime Interview Platform

Built a real-time AI interview system where candidates can join live sessions and be interviewed directly by an AI agent. Generates context-aware questions based on CVs and job descriptions.

Technologies: LiveKit, OpenAI, WebRTC, Node.js, AI Agents

Impact: Reduced manual screening time, consistent and unbiased interviews, scaled hiring without additional interviewers

Natural Language to SQL System (Privacy-Safe)

Designed an AI system that securely transforms natural language into SQL queries with advanced safeguards against invalid queries and PII exposure.

Technologies: OpenAI, PostgreSQL, Embeddings, RAG, Reinforcement Learning

Impact: Empowered non-technical users to access data, minimized data exposure risks, accelerated data exploration

Conversational AI for Banking Services

Developed an AI assistant that streamlined banking onboarding and services through conversational flows, replacing traditional forms with guided step-by-step processes.

Technologies: OpenAI, Backend APIs, AI Agents, Security Validation

Impact: Improved onboarding experience, reduced manual support workload, increased service automation

AI Solved Book / Knowledge Assistant

Built an AI-powered knowledge assistant that converts historical Slack/Teams conversations, incident discussions, and chat history into a searchable knowledge base for troubleshooting and decision support.

Technologies: OpenAI, RAG, Embeddings, Vector Databases, Slack/Teams Integration

Impact: Reduced knowledge loss, faster solution discovery, improved incident learning, reduced LLM token costs

INFRASTRUCTURE & OPERATIONS IMPACT

Zero-Downtime Database Migration (4TB)

Led the real-time migration of a 4TB database with zero downtime, implementing automated scaling and monitoring solutions.

Impact: 100% uptime maintained, successful migration, established best practices

Infrastructure Cost Optimization

Identified and optimized systems including database indexes, EC2 instance types, cron job efficiency, and retention policies.

Impact: $250K annual savings, up to 10x performance improvement, 80% reduction in email delivery time

Security & Vulnerability Automation

Built end-to-end automation systems for security patch detection and vulnerability remediation using Trivy and TruffleHog.

Impact: Automated remediation of 2M+ vulnerabilities, improved security posture, reduced manual patching effort

System Health & Monitoring

Built comprehensive system health dashboards and early incident warning mechanisms using CloudWatch, Sumo Logic, Prometheus, and Grafana.

Impact: Proactive incident detection, faster response times, improved system reliability

EDUCATION

Bachelor of Engineering in Network and Telecommunications

University of Information Technology, Vietnam National University, Ho Chi Minh City

Graduated: 2017

LANGUAGES & ADDITIONAL INFO

Languages

  • • Vietnamese (Native)
  • • English (Fluent)